1. Introduction
This support article will guide you through the process of setting up Application-to-Person (A2P) 10-Digit Long Code (10DLC) on Twilio. A2P 10DLC is designed for business messaging in the US and involves a standard 10-digit telephone number that allows you to send a high volume of messages with improved delivery rates.
2. Prerequisites
Before starting, ensure that you have the following:
1. A Twilio account. If you don't have one, sign up at https://www.twilio.com/try-twilio.
2. Familiarity with the Thrive Coach App and administrative access.
3. A business use case and related information for Twilio's vetting process.
3. Step-by-Step Guide
Step 1: Sign into your Twilio Account: Go to the Twilio login page (https://www.twilio.com/login) and sign in using your Twilio credentials.
Step 2: Navigate to the Phone Numbers Section: From the Twilio Console, navigate to the 'Phone Numbers' section.
Step 3: Start the 10DLC Registration Process: Click on '10DLC Campaigns' under the Phone Numbers menu. Then, click on 'Create new campaign'..
Step 4: Input Your Business Information: Twilio requires information about your business for the vetting process. Fill out the required details. This includes information like your business' legal name, address, tax ID, and the contact details of an authorized representative.
Step 5: Specify the Campaign Use Case: Choose the use case that best fits the purpose of the campaign. This could be 'Customer care', 'Marketing', or other options that fit the nature of the messages sent via the ThriveCoach App.
Step 6: Provide Additional Details About Your Campaign: You may need to provide additional details based on your use case, like expected monthly volume of messages, the highest message-per-second rate, and other specifics.
Step 7: Set the messaging service to OBM: You will be given an option to create a new messaging service or use an existing one for your campaign registration. Please select the existing messaging system named "OBM".
Step 8: Review and Submit Your Campaign: Review the information you've provided, agree to the terms and conditions, and then submit the campaign for approval.
Step 9: Assign the Approved Campaign to a Phone Number: Once your campaign is approved, go to your Twilio phone numbers and assign the approved campaign to a number. Navigate to 'Phone Numbers', select the number, and choose the approved campaign under the approved campaign under the A2P 10DLC settings.
4. Conclusion
Setting up A2P 10DLC on Twilio for the Thrive Coach App requires a detailed process of providing accurate business and campaign information. With this guide, we hope you have a clear path to complete your setup. Remember, Twilio's support team is available for any additional assistance you might need during this process.